" Mr. Sugiharto made buying a used car a very pleasant experience. By the time I found Russell & Smith I was exhausted with bad experiences from other dealers so my guard was up; I was tired of running around Houston to find things not as other dealers had described them. I explained my "wish list" of things I needed in a used car, which was to be a surprise Christmas present for our daughter, to Mr. Sugiharto and my price. I was not playing games and I expected the same from whomever I was doing business with, just tell me if you can do it or not. That's exactly what I got AND MORE! Mr. Sugiharto was honest, knowledgeable, prompt, maintained excellent communication (without being a pest). When I looked up reviews on Russell and Smith Mazda I knew I had made the right choice. Not to mention even our salesman, Mr. Sugiharto, had awesome reviews! When we arrived to pick up our new "used" car all the paperwork was in order and the process was quick (less than 30 minutes). We are so pleased to have done business with Russell and Smith Mazda and would highly recommend them!" -Joan M.
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